Community Manager Technical

COMMUNITY MANAGER (TECHNICAL) (CIL 06/19)

 

Civic Innovation Lab is a leading tech startup and innovation hub. We have become highly reputed as a foremost Enterprise Development Center which serves as a visible pipeline for grooming startups and social enterprise. We also offer a place for children, young adults and next generation of entrepreneurs to learn future skills which they can apply to create solutions that can measure up to the fast pace at which technology is changing the way we live. We place particular emphasis on supporting enterprise and innovations with potentials for high social impact by providing required infrastructure, business clinics, knowledge sharing, collaboration, booth camps and access to investment that entrepreneurs need in order to scale their business.  Our goal as employers is to build a community where vibrant, ambitious and forward-thinking entrepreneurs and collaborators can thrive.  

 

JOB PURPOSE:

We are looking for a qualified Community Manager (Technical) to join our team. If you are a tech-savvy professional, experienced in social media, PR and promotional events, we would like to meet you.

 

Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.

 

Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.

 

Essential Functions

  1. Organize and participate in events to build community and boost brand awareness
  2. Coordinate with Marketing, PR and Communications teams to ensure brand consistency.
  3. Set and implement social media and communication campaigns to align with marketing strategies.
  4. Provide engaging text, image and video content for social media accounts
  5. Respond to comments and customer queries in a timely manner
  6. Monitor and report on feedback and online reviews.
  7. Liaise with Development and Sales departments to stay updated on new products and features.
  8. Build relationships with customers, potential customers, industry professionals and journalists.
  9. Stay up-to-date with digital technology trends.

 

Required competencies  

  1. Proven work experience as a Community Manager in a tech space.
  2. Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
  3. Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
  4. Excellent verbal communication skills.
  5. Excellent writing skills.
  6. Hands on experience with social media management for brands.
  7. Ability to interpret website traffic and online customer engagement metrics.
  8. Knowledge of online marketing and marketing channels.
  9. Attention to detail and ability to multitask.
  10. BSc degree in Digital Marketing or relevant field.

 

Language:  Excellent spoken and written English.  

 

Type of Position  

Full time

 

Application deadline  

15 June 2019

 

Location (City)  

Abuja

 

APPLY HERE

LOCATION

50 Adetokunbo Ademola Crescent, Beside H-Medix Pharmacy, Wuse II, Abuja

EMAIL

PHONE

+234 (0) 704 370 0000

LOCATION

50 Adetokunbo Ademola Crescent, Beside H-Medix Pharmacy, Wuse II, Abuja

EMAIL

PHONE

+234 (0) 704 370 0000

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